Frequently Asked Questions

Every donation goes to the project you choose when you give, and is used to deliver that project, including its reasonable direct costs.

You can give with a debit or credit card on our banking partner's secure 3D Secure payment page. Your card details are entered on the bank's own system and never reach our website. You can also give by bank transfer to the accounts listed on our Contact page.

Yes. Card payments are handled entirely by our banking partner, Ziraat Katılım, with 3D Secure authentication. Our website never receives, transmits or stores card numbers, and the connection to the payment page is encrypted.

Yes. A receipt is issued as soon as your payment is confirmed. You can view and print it straight away from the thank-you page, and a link to it is emailed to the address you give.

Each donation on this website is a one-off payment; we do not take automatic monthly payments. If you would like to give every month, for example to keep sponsoring an orphan, simply make a new donation each month.

Yes. Write their name in the message field of the donation form, and it will appear on your receipt.

Yes. Choose any project from the Projects page and donate to it directly; your donation goes to that project alone.

When a project reaches its target, it is marked as completed. If your donation arrives after that, or the project cannot go ahead, it is used for another project with the same purpose.

Contact us as soon as possible with your donation reference, which you will find on your receipt and in your confirmation email. Where the funds have not yet been committed to a project, we will refund them to the card you used.

No. We use your details only to process your donation and send your receipt. We do not sell, rent or exchange donor data. Our Privacy Policy explains the details.

Yes. Tick the anonymous option on the donation form and we will not display your name publicly. We still need your email address to send your receipt.